Refund policy

Little Shop comics and fixed collections

Custom comics include a first proof and one small revision. Final files follow your approval. Major rewrites, extra characters or a new event are outside the original scope; we will not add charges without your agreement. Our mistakes are corrected at no additional charge.

Little Moments v1 is a fixed existing collection, not a custom commission or subscription. Contact doodle@montpawell.com if delivery is missing, a file cannot be opened, or the supplied files do not match the description.

For cancellation, contact us promptly so we can check whether custom work has begun or files have been delivered. If we decline your brief or cannot fulfil the agreed order, we will arrange an appropriate refund. Incorrect, unusable or misdescribed files receive an appropriate remedy. These arrangements do not exclude Australian Consumer Law or other applicable statutory rights. Approved refunds go to the original payment method.

Digital sticker packs

Added 6 October 2026. Your Dog's Six Little Moods is personalized after confirmed payment and checked by a person. One small adjustment to one sticker is included; contact doodle@montpawell.com with your order number and the sticker you would like adjusted. We fix our errors at no additional charge.

If you need to cancel, contact us as soon as possible so we can check whether work has started. If we decline your input or cannot fulfil your order, we will arrange an appropriate refund. If your files are incorrect, unusable or do not match the agreed description, contact us for an appropriate remedy. These service arrangements do not exclude or limit your Australian Consumer Law rights or other applicable statutory rights. Approved refunds go to the original payment method.

Physical-product orders

The following tote-specific conditions continue to apply to physical orders; they do not replace the digital-service arrangements above.

Made-to-order products

Each DoodlePup tote is made specifically for you using the artwork submitted with your order.

Change-of-mind cancellations

You may request a change-of-mind cancellation before your order is submitted to production. Please email hello@doodle.montpawell.com as soon as possible with your order number. We will confirm whether your order has entered production.

Once production has begun, we can't cancel, alter, return, or exchange a personalised item for change of mind.

Content review

Every design is reviewed before production. If we decline your artwork under our content policy, we will cancel the order and provide a full refund.

Faulty, damaged, or incorrect products

This policy does not exclude or limit any rights under the Australian Consumer Law.

If your tote is faulty, damaged, unsafe, or significantly different from the approved design or product description, please email hello@doodle.montpawell.com with your order number and clear photos of the problem.

For a major problem, you may choose a refund or replacement. For a minor problem, we will provide an appropriate remedy within a reasonable time, normally a reprint or replacement.

Refunds

Approved refunds are returned to the original payment method. Processing time after we issue the refund depends on your bank or payment provider.